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Intake
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UH Student Intern Component
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Intake Process Details
1. Record contact/referral -
The automated system will record initial
contacts regarding allegations of abuse or neglect, or provide for the input of
a formal referral for protective services, voluntary placement services, juvenile
corrections and other services.
2. Collect intake/referral information - The automated system will
allow for input of available situation and demographic information, including the
cross-referencing of relationships among participants and the reason for referral.
3. Search for prior history (persons/incidents) - The automated
system will provide for a search to the database(s) to check for prior incidents
and other available information. For a single incident, the system must allow for
more than one report of that incident by including information on each individual
or agency making a report (such additional reports may or may not be counted in
the total number of reports, depending on State policy).
4. Record "information only" requests - The automated system will
provide for the recording of calls or contacts which do not involve a specific allegation
or referral.
5. Provide web-enabled Intake reporting tool
6. Provide dashboard (summary views)
7. Provide smart / fuzzy search to assist with matching up with prior contacts
SCREENING
1. Evaluate intake information - The automated system will support the evaluation
of the received information to determine the necessity of establishing a case; using
the existing Intake Tool.
2. Record the results of the screening evaluation - The automated system will
provide
for the recording of the determination resulting from the screening process. Log
results in Intake Tool and make available with ticklers to CWS, VCM, FSS or close.
3. Establish case record - The automated system will provide for the establishment
of a new case, the association of a new allegation with an existing open case, or
the re-opening of a closed case.
4. Assign case to worker - The automated system will support and record the
assignment
of the case to a worker and for the tracking of that case through the process.
5. Refer for investigation and/or services, as appropriate - The automated system
will support the referral/transfer of the case for investigation, if necessary,
or for assessment, if the allegation is not related to maltreatment. The system
will include access to CWS, VCM and FSS to their respective client cases.
INVESTIGATION
1. Collect and record investigation information - The automated system will provide
for the input of information collected during the investigation process, including
the recording of contacts made during the investigation.
2. Record investigation decision - The automated system will provide for the
recording
of the decision resulting from the investigation.
3. Generate documents as needed in response to investigation - The system will
support
the preparation of alerts, notifications and reports required during, and as a
result
of, the investigative process.
ASSESSMENT
1. Determine and record risk assessment - The automated system will support the
evaluation and determination of risk factors affecting the case (this will be
initiated
during intake or investigation).
2. Perform risk assessment - The automated system will perform an automated risk
assessment, which will use rules-based technology to determine the relative level
of risk.
3. Collect and record special needs/problems - The automated system will assist
in the determination and documentation of special needs/problems (e.g., special
education, developmental disabilities, medical assessment, etc.).
4. Determine and record needed services - The automated system will support the
determination of needed services and record those services, including the assignment
and recording of the level of care (placement locations, in-home care, etc.).
5. Record client contacts - The automated system will provide for the recording
of client contacts in the electronic case folder.
6. Prepare and record referrals to other agencies -The automated system will provide
for the preparation and recording in the electronic case folder of referrals to
other agencies.
7. Collect and record further case information - The automated system will provide
for the recording in the electronic case record of additional case information
gathered
during the assessment process.
8. Generate documents, notices and reports based on review as needed
- The automated
system will support the generation of documents, notices, and reports during, or
resulting from, the assessment process.
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