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Administration Project Details
This function incorporates procedures for ensuring support for efficient management
of as well as reliable and accurate operation of the system.
A. STAFF MANAGEMENT
This function covers various aspects of agency human resources, maintaining information
on employees, work assignments, and staff performance.
1. Record and update employee information - The system will contain records of employees,
showing name, employee number and office. These records may also contain demographic
information and results of Background Criminal Investigation (BCI) checks.
2. Record and track case assignment - The system will provide for the assignment
of cases to workers, track workload assignments and identify on-call staff.
3. Assist in workload management - The system will support the decision-making process
in the assignment of cases to workers and help workers to manage their own caseloads
by providing "to do" lists and prioritization of alerts.
4. Track employee training - The system will be used to track employee training
needs and training received.
5. Document employee performance - The system may be used to support the staff review
and evaluation process.
B. REPORTING
This function produces information on a periodic and as-needed basis. Includes not
just delivery of reports but also enable interactive analysis and information sharing
1. Produce Federal and State reports - The system will generate required State and
Federal reports (e.g., AFCARS) in either paper or electronic formats as required.
(Include AFCARS Reporting utility in system to validate data.)
2. Produce reports - The system will generate regular and ad hoc management reports
(e.g., workload status, client/case status, performance factors, outcome measures,
etc.)
3. Produce statistical reports - The system will generate statistical reports needed
to assist in the analysis of the program; online graphical dashboard reporting.
C. ADMINISTRATIVE SUPPORT
This function incorporates procedures for assuring adequate documentation and accurate
data.
1. Provide hardware and software security - The hardware, telecommunications network,
software applications and data will be secured to protect from damage, destruction
and loss, as well as fraud and abuse. Contingency plans and disaster recovery plans
will be tested and readied in case of an emergency.
2. Archive and purge - The system will provide for purging and archiving, as needed,
of inactive records and closed cases.
3. Provide office automation - The system will provide office automation tools (e.g.,
word processing, ticklers, alerts, calendaring, electronic mail, system broadcast,
etc.) apart and in addition to those tools available within the program functions.
4. Provide on-line system documentation - The system will provide an on-line policy/procedures
manual, user guides, and other system documentation as needed, such as field help
screens.
5. Provide on-line training - The system will provide on-line, computer-based training
for system users.
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